Terms & Conditions
Terms and conditions for customers
Your use of the Application constitutes full and unconditional acceptance of these terms. The Application acts solely as an electronic intermediary platform connecting you with service providers (Technicians).
Introduction
Your use of the Application constitutes full and unconditional acceptance of these terms. The Application acts solely as an electronic intermediary platform connecting you with service providers (Technicians).
- 1
Responsibility for the Request
You are committed to providing an accurate and sufficient description of the issue (text, photo, video) and the service location to enable the Technician to respond.
- 2
Inspection Fees
You are responsible for paying the determined inspection/call-out fees (if applicable) immediately upon the Technician accepting the request and proceeding to the location. These fees are generally non-refundable.
- 3
Payment and Final Cost
The total cost of the service is agreed upon directly with the Technician after inspection, and must be approved via the Application before work commences. You are responsible for paying the agreed-upon amount in full.
- 4
Warranty (Guarantee)
Completed work is subject to the Platform’s "Warranty Policy", the full details of which can be reviewed via the dedicated link.
- 5
Rating
You have the right to rate the Technician’s performance after service completion, and you must ensure that ratings are honest and objective.
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